Rental Policies

Prices, equipment availability, and rental policies subject to change without notice.

General Policies

Photo ID and/or Current Driver’s license is required at the time of pick-up.
You must be 18yrs old or older to rent.
Individuals named on the contract are required to submit credit card information and a deposit at the time of reservation and/or rental.
Payment in full for all rentals is due at the time of reservation.
True North Outpost Inc. reserves the right to refuse to any individual(s).

Cancellation Policy

- Cancellations made seven (7) days or more before the pick-up date: customers will receive a 100% refund. minus a $5 processing fee.
- Cancellations within seven (7) days of pick-up date will not receive a refund. It is your responiblity. There are no exceptions to this policy so please remember to account for weather conditions, traffic, construction, etc.

- There are no refunds for illness, weather, early returns or non-usage.

Individual named on the contract must be present at the time of pick-up or item(s) will not be released.

Check-Out Procedures

Before leaving True North Outpost Inc., you are responsible for inspecting all equipment carefully and to bring any missing or damaged equipment to a staff member's attention. Make sure any discrepancies are noted on the rental agreement. Failure to note any discrepancies may result in a fee for damaged or missing equipment. If needed, please ask a staff member for assistance with inspection and/or instructions on how to properly set-up the equipment.

It generally takes 30-45 minutes to check out watercraft. Please consider this as you make your reservation. Deviation from this time may result in delays as equipment may not yet be prepared.

Check-In Procedures

One day rental equipment must be returned durring operating house the same day they are rented, multi day rentals must be returend durring operating hours on the day speceified on the reservation. A cleaning fee of $5.00 per boat will be collected if they are not returned in the same condition they left. You will be charged for equipment that is dirty, damaged, or missing, up to and including the cost to replace such equipment at the current equipment costs, regardless of the age of the equipment.

Equipment left unattended (during Closed hours) at True North Outpost Inc. will be charged a $25.00 fee regardless of the reason unless documented arrangements are made before hand with a staff member. Should the equipment be lost or stolen while left unattended, the renter will be responsible for all replacement costs at full retail prices.

Equipment Damage: Rental Fees do not cover any portion of damages to equipment. Any damaged equipment interfering with the rental or reservation of another will be charged the entire cost of the other rental in addition to all equipment repair and/or replacement costs.

Late Fees

Late fees are assessed at the daily rate for each day the equipment is not returned- including holidays and closed dates. This is strictly enforced as it jeopardizes another person's trip. Any late equipment affecting another person's rental will be charged the entire cost of the other rental.